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Responsible Gambling

Responsible Gaming at 399 com — Keep It Fun, Keep It Safe

Betting is entertainment, not just about winning. At 399 com, we want you to stay in control and enjoy every moment. Our responsible gaming tools and guidelines are here to keep you safe.

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18+
Adults Only
24/7
Support Services Available
5
Protection Tools Are Free
100%
Freedom to Set Your Own Limits
Our Philosophy

Betting Is Entertainment — Understand That

At 399 com, we believe betting is at its best when it's enjoyed as entertainment. But when it becomes an addiction, the joy turns into harm.

That's why 399 com has responsible gambling tools and support in place for every user. We want you to walk away from every betting experience feeling good — win or lose.

Responsible gambling means knowing your budget, being able to stop when needed, and not making betting the sole focus of your life. 399 com is with you every step of the way.

What Is Responsible Gambling?

Responsible gambling means betting with full awareness — within your means, on a set budget, and purely for entertainment. It's a habit that protects you from the negative effects of betting.

The four core principles of responsible gaming at 399 com are — awareness, control, balance, and a willingness to seek help.

Keep in mind: Betting at 399 com is meant to be fun. Never chase your losses — that's where the real risk begins.

Protection Tools

6 Core Responsible Gaming Tools at 399 com

We give you the power to protect yourself — anytime, at no cost.

Set Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately and cannot be increased without 7 days' prior notice.
Session Time Limit
Set a maximum duration for each betting session. Once the time is up, 399 com will automatically alert you and give you the option to end the session.
Cooling-Off Period
Take a temporary break from 1 day up to 6 weeks. During this time you won't be able to bet on 399 com — but your account stays active.
Self-Exclusion
Activate a long-term self-exclusion lasting anywhere from 6 months to 5 years. Your account will be fully locked during this period and you will receive no marketing communications.
Loss Limit
Set a maximum daily or weekly loss limit. Once you reach it, 399 com will automatically stop your betting.
Reality Check
You'll receive periodic pop-up notifications reminding you how long you've been playing and how much you've spent.
Recognize the Signs of Problem Gambling

Problem betting usually develops gradually. Often, a person doesn't realize when they've crossed the line from casual entertainment to a harmful habit. 399 com wants you to recognize these signs and get help before things escalate.

If you recognize even one of these signs in yourself, use our responsible gaming tools or reach out to our support team.

  • Chasing losses by betting more — the "just one more round and I'll win it back" mindset.
  • Consistently cutting back time with family, friends, or work to bet more.
  • Lying to or hiding your betting activity from family or loved ones.
  • Being unable to stop betting even when you want to — losing control despite the intention to quit.
  • Borrowing money, dipping into savings, or cutting essential expenses to fund betting.
  • Feeling restless, irritable, or anxious when not betting.
  • Treating betting as the only way to cope with stress or loneliness.
Asking for help is not a weakness

If you notice any of the signs above, don't wait — seek help now. The 399 com support team will assist you with complete confidentiality. Email us at support@399com.net or reach out via live chat.

8 Golden Rules for Betting Responsibly

Follow these rules for a sustainably enjoyable betting experience at 399 com. They are drawn from seasoned bettors' experience and expert guidance.

  • Set a budget first: Set aside a portion of your monthly entertainment budget specifically for betting. Once that limit is reached, stop betting.
  • Treat winnings as a bonus: Don't count on betting as a regular source of income. Winning is great, but if you don't — you still had the entertainment. Keep that mindset.
  • Don't Bet on Emotion: Never bet when you're angry, frustrated, or under the influence. Make decisions with a clear head.
  • Stick to your time limits: Decide on a time limit before each session. Use 399 com's session timer to stay on track.
  • Take a Break: Take regular breaks instead of betting non-stop. Get up, stretch, have a glass of water.
  • Keep other hobbies too: Don't let betting be your only outlet. Keep a balance with family, friends, sports, and everything else that matters.
  • Don't chase losses: If you're down heavily in a session, stop. Come back the next day with a clear head.
  • Lowering limits is easy; raising them is intentionally harder: On 399 com, lowering your deposit limit is instant — but raising it requires a 7-day wait. That's the safety measure.
The Self-Exclusion Process — How It Works

Self-Exclusion is the most powerful protection tool at 399 com. If you feel you need a break from betting, this feature lets you fully lock your account for a set period of time.

1
Go to Account Settings
Log in and go to the "Responsible Gaming" section. You'll find the "Self-Exclusion" option there.
2
Select Duration
6 months, 1 year, 2 years, or 5 years — choose whatever suits your needs.
3
Confirm
Confirm via OTP verification. Your account will be locked instantly.
4
Withdraw Balance
You will have the opportunity to withdraw any remaining balance before self-exclusion takes effect.
5
Reactivate After Period Ends
Your account does not reopen automatically when the period ends — you must actively apply to reactivate it and then wait 7 days.

Important: While self-exclusion is active, 399 com will not send you any promotional offers or marketing messages. We respect your decision.

Minor Protection

399 com is strictly for users aged 18 and above. We are committed to keeping minors away from betting.

  • Age verification is mandatory at registration — accounts created with false information will be permanently closed.
  • In suspicious cases, identity is verified through KYC using a national ID card or birth certificate.
  • If you share devices at home, use parental control software in your browser.
  • Never share your account password or login details with children or teenagers.
  • Any account identified as belonging to a minor is immediately suspended and the balance is refunded.

Self-Assessment Quiz

Answer the questions below honestly. If more than 2 answers are "Yes", please seek support.

1
Do you sometimes bet more than your planned budget?
2
Do you bet more to try to win back money you've lost?
3
Do you hide or lie to your family about your betting?
4
Do you bet at the expense of time with work or family?
5
Do you feel restless or irritable when you're not betting?
6
Have you ever borrowed money to bet?

If more than 2 answers are "Yes", please talk to us.

Get Help
Quick Safety Tools
  • Set Deposit Limit → Account Settings
  • Enable Session Timer → Profile
  • Set Loss Limit → Responsible Gaming
  • Take a Cooling-Off Period → Account Settings
  • Self-Exclude → Contact Support
Support Contact
  • Email: support@399com.net
  • Live Chat: 24/7 Live Support
  • Response Time: Usually within 2 hours

All communications are completely Confidential. Your information is never shared with anyone.

Protection Steps

How to activate responsible gaming tools

Make your account safer in just a few minutes.

Log In
Log in to your 399 com account and go to the Profile menu.
Open Settings
Head to the "Responsible Gaming" section — all the tools you need are right there.
Set Limits
Set your own deposit, loss, or session time limits — on your terms.
Confirm
Save your settings via OTP verification — takes effect immediately.
FAQs

Your Responsible Gaming Questions Answered

Here are answers to the most frequently asked questions. Contact our support team if you need more information.

View Full FAQ

Yes, lowering or setting a new deposit limit on 399 com takes effect immediately. However, increasing a limit requires a 7-business-day waiting period — this is intentional to prevent impulsive overspending.

No, your balance is kept safe when you self-exclude. You are given the opportunity to withdraw your balance before the exclusion takes effect. Any remaining balance will be available once you reactivate your account after the period ends.

Cooling-off is a temporary break — up to 6 weeks. Betting is paused but your account remains active. Self-exclusion is longer-term — from 6 months up to 5 years. Your account is fully locked and no marketing messages are sent.

No, all responsible gambling tools on 399 com are completely free. Deposit limits, session timers, loss limits, cooling-off, and self-exclusion — all free and available at any time.

Let us know at support@399com.net. We will handle the matter with complete confidentiality. If needed, special protective measures will be applied to the relevant account. For professional support, we also recommend consulting a mental health specialist.
Enjoy Responsibly

Gamble Responsibly, Enjoy 399 com

Over 5 million users in Bangladesh trust 399 com. Join today and start betting safely with our responsible gaming tools.

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