399 com Privacy Policy — Our Commitment to Protecting Your Information

Welcome to 399 com. We understand how valuable your personal information is to you. That's why, since day one, protecting user privacy has been our top priority.

This Privacy Policy explains what information 399 com collects, why it is collected, how it is used, and the steps we take to protect it. By using our platform, you are considered to have accepted this policy.

This Privacy Policy applies equally across all 399 com digital platforms — including the website, mobile app, and related services. If you have any questions, our support team is always here to help.

We collect various types of information when you register and use 399 com's services. This information is used to manage your account, ensure security, and improve the quality of our services.

Beyond the information listed above, 399 com does not collect any additional sensitive data — such as religious beliefs, political opinions, or medical information.

399 com uses your information only for specific, legitimate purposes. Before using your data for any purpose, we ensure it is consistent with your best interests.

• Account Management: To create, maintain, and secure your 399 com account.
• Transaction Processing: To manage deposits, withdrawals, and bonus disbursements smoothly.
• Fraud Prevention: To detect suspicious account activity and keep your funds secure.
• Personalized Experience: To analyze your preferences and recommend relevant offers and games.
• Customer Support: To resolve your complaints and queries quickly and effectively.
• Legal Obligation: To comply with regulatory guidelines and legal obligations.
• Service Improvement: To continuously improve platform performance and user experience.

399 com retains your data only for as long as necessary. Each category of information has its own defined retention period, determined by legal requirements and business purposes.

• Account Information: For the duration of active account use and up to 5 years after closure.
• Financial Transaction Records: A minimum of 7 years, as required by law.
• Communication Logs: 2 years from the date of last contact.
• Cookies & Browsing Data: At session end or after a maximum of 30 days.
• KYC Documents: Up to 5 years after account closure, in accordance with regulatory guidelines.

Once the defined retention period ends, 399 com securely deletes or anonymises your data so you can no longer be identified. Our data centres operate in line with international security standards.

399 com does not sell your personal data to third parties or share it unnecessarily. However, certain information may be shared in the limited circumstances outlined below.

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Security Partners: Limited data is shared with trusted technology partners to support fraud detection and ensure cybersecurity.
• Legal Authority: 399 com is legally required to disclose information when ordered by a court or in response to a lawful request from a regulatory authority.
• Audit Body: Limited data is shared as part of regular audits required to maintain our international gaming license.

399 com's website and app use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some 399 com services. Disabling essential cookies will interfere with the login and transaction processes.

399 com uses industry-leading security technology to protect your personal information. Our security systems are regularly audited by independent third-party auditors.

• 256-bit SSL/TLS Encryption: All data transmitted between you and 399 com is fully encrypted. No one outside can read this data.
• Two-Factor Authentication (2FA): An extra layer of security at login that prevents unauthorized access.
• Firewall & DDoS Protection: Advanced firewall systems that protect our servers from cyberattacks and unauthorized access.
• Regular Security Audits: A full system audit conducted by independent security experts every three months.
• Encrypted Data Storage: All sensitive data stored on our servers is protected with AES-256 encryption.
• 24/7 Monitoring: Automated systems and a dedicated expert team monitor suspicious activity around the clock.

399 com believes you should have full control over your own data. That's why we provide you with the following rights.