Question 1

How do I create a new account on 399 com?

Accepted Answer

Opening a new account on 399 com is quick and straightforward. On the Registration Page Enter your mobile number or email address, set a strong password, and complete OTP verification. Your 399 com account will be ready in just 2–3 minutes, and you can start using the platform right away.

Question 2

Can one person open multiple accounts?

Accepted Answer

No. Per 399 com's rules, each person may only register one account. Creating multiple accounts using the same mobile number, email, or ID may result in those accounts being cancelled and any balance being forfeited. One account is all you need — use it responsibly.

Question 3

How do I verify my account?

Accepted Answer

To verify your account on 399 com, you'll need to upload a photo of your National ID (NID) or passport. A selfie and proof of address may also be required. Verification is typically completed within 24 hours. Verified accounts receive higher withdrawal limits.

Question 4

What should I do if I forget my password?

Accepted Answer

on the Login page Click the "Forgot Password?" option. Enter your registered mobile number or email address and a reset link or OTP will be sent to you. Set your new password and log back in to 399 com. If you run into any issues, contact us at support@399com.net.

Question 5

What should I do if my account is closed or suspended?

Accepted Answer

If your account is suspended, contact 399 com's support team right away. Email support@399com.net or reach out via live chat with your details. Accounts are typically suspended temporarily due to policy violations, incomplete verification, or security concerns.

Question 6

Can I update my account's personal information?

Accepted Answer

Yes, after logging in to 399 com, you can update your name, email, mobile number, and address from your profile settings. Some changes may require re-verification, and OTP confirmation is used for every update to keep your account secure.

Question 7

Can I delete my account?

Accepted Answer

Yes, you can permanently close your 399 com account. To do so, send a request to support@399com.net. Please make sure to withdraw any remaining balance before deletion, as account data cannot be recovered once the account is deleted.

Question 8

Is 399 com accessible from Bangladesh?

Accepted Answer

Yes, 399 com is built with Bangladeshi users in mind. You'll find full Bangla-language support, bKash/Nagad/Rocket payment options, and betting markets for Bangladesh's most popular sports.

Question 9

What deposit methods are available on 399 com?

Accepted Answer

You can easily deposit on 399 com via bKash, Nagad, or Rocket. Bank transfer is also available. Deposits are generally credited to your account instantly. On the Transactions page View details.

Question 10

What is the minimum deposit amount?

Accepted Answer

The minimum deposit on 399 com is just ৳500 BDT — highly convenient for users in Bangladesh. Start small to get a feel for the platform, then top up as much as you like.

Question 11

How long does a withdrawal take?

Accepted Answer

Withdrawal requests on 399 com are generally processed within 1 to 24 hours. For bKash and Nagad, most withdrawals arrive within 1–4 hours. Having a verified account helps speed up the process.

Question 12

My deposit isn't showing in my account — what should I do?

Accepted Answer

After making a deposit, please wait 5–10 minutes. If the balance still hasn't appeared, take a screenshot of your payment confirmation and send it to support@399com.net. Include the Transaction ID and amount, and our team will resolve it promptly.

Question 13

Are there any withdrawal fees?

Accepted Answer

399 com generally does not charge any extra fees for withdrawals. However, payment gateways such as bKash and Nagad may apply their own transfer charges. For more details, Financial Transactions Page View.

Question 14

What is the maximum withdrawal limit?

Accepted Answer

Verified accounts on 399 com enjoy significantly higher daily withdrawal limits. High Roller users receive even greater limits. For the latest limit details, High Roller Page View or contact support.

Question 15

Can I withdraw to someone else's number?

Accepted Answer

No. Under 399 com's security policy, withdrawals can only be made to a payment method registered in your own name. Withdrawing to a third party's number is strictly prohibited. This is part of our anti-money laundering policy.

Question 16

What bonuses are available for new members?

Accepted Answer

New members at 399 com receive a welcome bonus on their first deposit. Free bet and cashback offers are also available. For full bonus terms, Promotions Page View.

Question 17

How do I withdraw my bonus funds?

Accepted Answer

Bonuses cannot be withdrawn directly — you must first meet the Wagering Requirement, meaning the bonus amount needs to be wagered a specified number of times. Only after fulfilling this condition does your bonus winnings become withdrawable.

Question 18

Is a referral bonus available?

Accepted Answer

Yes, 399 com has an active referral program. When you refer a friend or acquaintance and they register and make a deposit, you earn a bonus. For full details on the referral bonus, Promotions Page View.

Question 19

Do bonuses expire?

Accepted Answer

Yes, every bonus has an expiry period. Bonuses generally need to be used within 7 to 30 days of being credited. Once expired, the bonus is automatically cancelled. So make sure to use your bonus promptly.

Question 20

How does the cashback offer work?

Accepted Answer

With 399 com's cashback offer, you get a portion of your losses over a set period returned to you. Cashback is typically calculated on a weekly or monthly basis and is a great perk for regular players.

Question 21

What is the Loyalty Program and how do I join?

Accepted Answer

You earn points by placing regular bets through the 399 com loyalty program. These points can be redeemed for bonuses, free bets, and exclusive perks. You're automatically enrolled in the program as soon as you open an account.

Question 22

Which sports can I bet on at 399 com?

Accepted Answer

399 com offers betting on cricket, football, kabaddi, tennis, basketball, and all other major sports worldwide. Special odds are available for Bangladesh national team matches and major tournaments including the IPL, BPL, and EPL. See details on the Betting page।

Question 23

What is live betting, and does 399 com offer it?

Accepted Answer

Live betting means placing bets in real time while a match is in progress. 399 com offers live betting where odds update moment by moment based on match conditions. It's especially popular for cricket and football.

Question 24

How do match odds work?

Accepted Answer

Odds are a numerical representation of the probability of winning. 399 com uses decimal odds. For example, odds of 2.00 mean that a ৳100 BDT bet returns ৳200 BDT if you win (a ৳100 BDT profit). On the Match Odds page you'll find a detailed guide.

Question 25

Will I get a refund if my bet is cancelled?

Accepted Answer

Yes. If a match is cancelled or abandoned, 399 com automatically refunds your stake. The refund is typically processed within 24 hours and credited directly to your account balance.

Question 26

How many bets can be placed at one time?

Accepted Answer

399 com allows you to place multiple bets at the same time. In addition to single bets, you can also place parlay or combo bets. Each bet type has its own minimum and maximum limits. For more details, on the Betting page View.

Question 27

Can a bet be changed after it's placed?

Accepted Answer

Once a bet is confirmed, it generally cannot be changed. However, 399 com's Cash Out feature lets you partially or fully settle a bet before the match ends. The Cash Out value fluctuates based on live market conditions.

Question 28

How do I participate in the lottery?

Accepted Answer

After logging in to 399 com On the Lottery page Go there to view the current lottery rounds. Purchase your tickets and wait for the draw results. Any winnings are automatically credited to your account.

Question 29

What types of games are available on 399 com?

Accepted Answer

399 com offers hundreds of games including slots, live casino, table games, fishing games, and crash games. Live Baccarat, Roulette, and Blackjack are among the most popular. On the Games Page View the full list.

Question 30

Are the games fair and random?

Accepted Answer

Yes, all games on 399 com use certified RNG (Random Number Generator) technology and are regularly audited by independent third parties. Live Casino games are run in real time with live dealers.

Question 31

Can I play games in demo mode?

Accepted Answer

Yes, most slots and table games have a demo mode where you can practice without spending real money. However, Live Casino games do not have a demo mode — those require real money to play.

Question 32

Do I need an app to play games on mobile?

Accepted Answer

No app needed — you can play all 399 com games directly in your mobile browser. The site is built with a mobile-first design and works seamlessly on both Android and iOS.

Question 33

What should I do if I experience a technical issue while playing?

Accepted Answer

Start by refreshing the page and checking your internet connection. If the problem persists, clear your browser cache. If a round doesn't complete but your balance was deducted, take a screenshot immediately and send it to support@399com.net.

Question 34

What is a High Roller game?

Accepted Answer

High Roller games are specially designed for big bettors, with significantly higher maximum bet limits. High Roller members at 399 com enjoy exclusive benefits and a dedicated personal manager. Learn more On the High Roller Page View.

Question 35

Is 399 com safe and legitimate?

Accepted Answer

399 com is an internationally licensed platform. All transactions are secured with SSL encryption. Your personal information is never sold to third parties. Learn more Privacy Policy View.

Question 36

How do I enable Two-Factor Authentication (2FA)?

Accepted Answer

After logging in, go to Account Settings and enable 2FA under the "Security" option. You can set it up using Google Authenticator or SMS OTP. Keeping 2FA active significantly improves your account security.

Question 37

What should I do if I notice suspicious activity?

Accepted Answer

If you suspect unauthorized access to your account, change your password immediately and notify us at support@399com.net. Our team will act quickly to secure your account.

Question 38

Is my personal information secure?

Accepted Answer

Yes, all your information on 399 com is protected with the highest level of encryption. We comply with GDPR policies and never share your data without your consent. For full details, Privacy Policy Read on.

Question 39

What is responsible gaming and how do I set limits?

Accepted Answer

399 com takes responsible gaming seriously. You can set your own daily/weekly deposit limits, session time limits, and self-exclusion periods. For more details, on the Responsible Gaming page View.

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